At Playland Adventures, we strive to provide an excellent experience for both kids and parents. If you are dissatisfied with your visit, we offer the following refund policy: Eligibility for Refund Refunds are available if services such as game sessions or party packages were not delivered as promised. Requests must be submitted within 7 days of your visit. Refund Process To request a refund, please contact our customer service team with your booking details and reason for the refund. We will process your request within 5-7 business days. Partial Refunds If part of your experience was disrupted (e.g., an issue with one of the game zones), we may offer a partial refund based on the service provided. We want every experience at Playland Adventures to be filled with joy and fun, and we are committed to resolving any issues promptly and fairly. Feel free to reach out with any concerns!